Shipping and Exchanges
Full refunds can only be performed if the good is faulty or damaged when you receive them. If you wish to refund a satisfactory quality good, you will only receive a refund equivalent to 85% of the product sale price.
Any customer that receives products that are damaged or defective will have the choice to either receive a full refund of their order, or have new product re-shipped. Any products that are reported lost, will receive these options once a “Lost Package” claim is started with the shipping company. If a customer is not satisfied with their purchase they can request a refund up to 30 calendar days after receiving the package. The customer will receive a refund equivalent to 85% of the products sale price once the product is returned to AromaLuv. Refunds do not include shipping costs.
Diffuser will have a 60 day Warranty Period upon receiving the package. If any diffusers are found to be faulty or defective during the Warranty Period, we will either repair or replace the diffuser at no additional costs to you, provided that you shall take the defective diffuser to our shop within the Warranty Period.
Any products that are reported lost, will receive these options once a “Lost Package” claim is started with the shipping company.